I worked at one of those big chain restaurants, and we had, like, a gazillion waitresses. The place was always packed and hectic. One girl I worked with, Sue, had a bad work ethic. Some days she came in hungover, others she was just plain cranky and bitchy. When she knew she'd be having a bad day and giving crappy service, she would introduce herself as Kelly, a waitress that no one liked. So all her customer complaints were about Kelly and not who had REALLY sucked, good old Sue.
If I head to a chain restaurant and get a bitchy waitress that introduces herself as Kelly, you know I am going to be thinking twice...
Just be sure to not piss off Sue, AndreaPensy!
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